Privacy Policy

Effective Date: May 7, 2025

Refine Psychiatry (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information when you visit our website at https://refine-psychiatry.com/ (“Site”) or interact with our services.

1. Information We Collect


We collect two main types of information:

  • Personal Information: This includes information you voluntarily provide, such as your name, email address, phone number, or other details when you contact us, request an appointment, or communicate with our team.

  • Non-Personal Information: This includes data automatically collected through your use of the Site, such as your IP address, browser type, device information, pages visited, and usage patterns. This information helps us improve our website and services.

2. How We Use Your Information


We use your information to:

  • Respond to your inquiries and provide the services you request

  • Schedule appointments and communicate with you about your care

  • Improve our website, services, and user experience

  • Send you updates or information about our services (you may opt out at any time)

  • Comply with legal, regulatory, or professional obligations

3. How We Share Your Information


We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website or delivering services (e.g., appointment scheduling, secure data storage), and only as necessary for them to perform their duties

  • When required by law, regulation, or court order

  • To protect the safety, rights, or property of our clients, staff, or the public

  • With your explicit consent, such as when coordinating care with other healthcare providers

4. Data Security and Protection


We take the security and confidentiality of your information seriously and implement industry-standard safeguards to protect it, including:

  • Encryption of data in transit and at rest, following best practices such as those recommended by the National Institute of Standards and Technology (NIST)

  • Access controls to ensure only authorized staff can access personal information

  • Regular assessment and monitoring of our security practices

  • Secure storage of health information in compliance with applicable privacy regulations (e.g., HIPAA, PHIPA as relevant)

5. Your Rights and Choices


You have the right to:

  • Access and request a copy of your personal information

  • Request correction of inaccurate or incomplete information

  • Withdraw consent to the use of your information (subject to legal or contractual restrictions)

  • Request deletion or anonymization of your information, where permitted by law

To exercise these rights, please contact us using the information provided below.

6. Retention of Information


We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When information is no longer needed, it is securely destroyed, erased, or anonymized.

7. Children’s Privacy


Our services are available to children and teens with parental or guardian involvement. We do not knowingly collect personal information from children under 13 without appropriate consent from a parent or legal guardian.

8. Cookies Policy

What Are Cookies?


Cookies are small text files that are stored on your device when you visit our website. They help us enhance your experience, analyze site usage, and provide certain features.

Types of Cookies We Use


  • Essential Cookies: Necessary for the website to function properly (e.g., security, session management).

  • Performance and Analytics Cookies: Help us understand how visitors interact with the site, so we can improve functionality and user experience. We may use third-party analytics tools (such as Google Analytics) for this purpose.

  • Functionality Cookies: Enable enhanced features and personalization, such as remembering your preferences.

Managing Cookies


You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website.

Third-Party Cookies


Some cookies may be set by third-party services integrated into our website (e.g., analytics providers). These third parties have their own privacy and cookies policies, which we encourage you to review.

Consent


By continuing to use our website, you consent to our use of cookies as described in this policy. You may withdraw your consent at any time by adjusting your browser settings.

9. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us


If you have any questions about this Privacy Policy or your personal information, please contact us at:

Refine Psychiatry
info@refine-psychiatry.com

By using our website or services, you consent to the terms of this Privacy Policy.